What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Tshirtful is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all orders Unfortunately, express shipping is only available to certain locations. Please refer to your cart to find out about whether your area is eligible for express shipping. Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. Simply reply to your email confirmation once your order has been placed and you will notified of your tracking information as soon as your order has shipped.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Gildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. Usually next business day for rush orders
The average wait times are vary for each country. We ship USPS and customers in the U.S. should expect their Tshirt at their door 2-5 business days after ordering RUSH service an days 6-10 business days STANDARD. Please note that shipping times come directly from USPS. ****Our facility cannot guarantee these shipping times during busy periods such as Black Friday & Christmas. The time frame provided at these times of the shopping year should only be used as a general guide.
What is your return policy?
Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the tshirt. We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return.
For a more detailed return policy or more information please contact us by email: firstname.lastname@example.org and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, Tshirtful will refund your purchase accordingly